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Multi-Factor Authentication Instructions

Hand holding a phone with the PCC Multi-Factor Authentication page on the screen

Multi-Factor Authentication Overview

As part of the College’s response to the threat posed by cybercriminals, and regulatory requirements, login access to my.PittCC Portal and Moodle will be integrated with Multi-Factor Authentication (MFA) starting Thursday, October 13th, 2022.

Our implementation of MFA will allow for one of the following methods of authenticating after you enter your username and password:

  • Cell phone to receive a text or access the Authenticator App
  • Telephone number to receive a call
  • An electronic One-Time-Password card that can generate a random code

Students who do not have access to a cell phone, or telephone number will require an electronic One-Time-Password card.

MFA Electronic Card

To obtain a card, visit the IT Support Helpdesk in Vernon White, Room 125.
Usually these cards are in stock but it may take up to a week depending on availability/demand.
These cards will be pre-programmed and can be picked up with proper ID.

How To Set Up Multi-Factor Authentication for @my.pittcc.edu Accounts

We have included a video tutorial that details how to use Microsoft Authenticator for the MFA process. Alternatively, we have created a step-by-step instruction guide to help you complete this process. We recommend that you utilize the Microsoft Authenticator app, which is available in the app stores for both iOS and Android devices. Completing the one-time setup with the app greatly simplifies the process going forward.

Microsoft Authenticator Video Instructions

Step-by-Step Instructions

To set up MFA for your account, you can either use the Microsoft Authenticator App or receive a code sent to your phone. Below are step-by-step instructions for both. 

  1. Open a new browser window and go to login.microsoft.com (or office.com)
  2. Click Sign In.
  3. Enter your full @my.pittcc.edu address, then click Next.

  4. Enter your password, then click Sign In.

  5. You should see a message that more information is required. Click Next.
  6. Visit your phone’s app store and download the Microsoft Authenticator App. Once you have it downloaded, return to the dialog box on your computer and click Next. 
  7. Follow the instructions provided on how to complete the process. 
  1. Open a new browser window and go to login.microsoft.com (or office.com)
  2. Click Sign In.
  3. Enter your full @my.pittcc.edu address, then click Next.

  4. Enter your password, then click Sign In.

  5. You should see a message that more information is required. Click Next.
  6. Using your mobile phone is optimal here since some people might not have access to their office phone. Enter a valid phone number that can receive calls and texts, then click Next.
  7. Your device will shortly receive a call or text depending on your choice. If you opted for a call, you will receive an automated call from Microsoft that will ask you to hit a key on your device keypad for verification. If you opt for a text, you will get a text will a 6-digit passcode, which you will enter into your computer’s dialog box. Click Next.

  8. Once finished, you’ll receive a prompt that looks like the image below. 
    Note: The “Default sign-in method” will show the method you picked (it is absent from this example). Click Done.
  9. Once MFA is set up for your account, whenever you log in to Office 365, you should get this prompt and a call/text:

Still Having Issues?

Email us at helpdesk@email.pittcc.edu or call us at (252) 493-7487.