Every call center needs a supervisor to lead and mentor representatives. This 100% online course will help you build the skills you need to advance your career and become a call center supervisor. Key topics include the setting and tracking KPIs, workforce management and coaching techniques.
This course is 100% online. Start anytime.
What does a Call Center Supervisor do?
Call center supervisors oversee a group of representatives. If a customer call is escalated, the supervisor will handle the issue. Call center supervisors can typically be found on the call floor, assisting and coaching representatives as needed. Call center supervisors typically report into a call center manager.
What are a Call Center Supervisor’s main responsibilities?
Every employer will have a different set of responsibilities for their call center supervisors, but common job functions may include:
There are no prerequisites to taking this course.