Call center representatives play an important role in maintaining customer service. This 100% online course will help you build the skills you need to start an entry-level career in a today’s call center. Key topics include the soft skills, techniques for helping difficult customers and up-sell techniques.
This course is 100% online. Start anytime.
What does a Call Center Representative do?
Call center representatives assist and support customers with questions, concerns or problems regarding a company’s products, services or policies. They speak with callers to better understand their issue and either offer solutions or escalate the issue to the appropriate person. Call center representatives typically report into a call center supervisor.
What are a Call Center Representative’s main responsibilities?
Ultimately, a call center representative’s responsibilities will vary by their employer and the field they work in. However, some common job functions of call center representatives include:
There are no prerequisites to taking this course.