Patient Services Representative

What is a Patient Services Representative?

Patient service representatives work in healthcare facilities and serve as the first point of contact for patients entering the facility. They enter and verify confidential personal health information and financial information into computerized systems with a high accuracy rate.

Key Responsibilities

• Registering patients and scheduling appointments
• Collecting payments and verifying insurance information
• Answering telephones and assisting patients with service-related questions
• Maintaining electronic health records and ensuring accuracy

Skills & Knowledge Required

Patient service representatives, also known as patient advocates, patient access specialists, and service coordinators, must have skills and knowledge in:

• Computer proficiency, medical terminology, and electronic health records
• Strong communication and customer service skills
• Attention to detail and familiarity of medical office procedures

Patient Services Representative Program at PittCC

Pitt Community College’s Patient Services Representative curriculum prepares students for careers in medical office administration, patient services, and healthcare support roles. 

Graduates will be prepared for in-demand roles that offer both stability and growth potential. Start your journey toward a rewarding career as a Patient Services Representative today!