Patient service representatives work in healthcare facilities and serve as the first point of contact for patients entering the facility. They enter and verify confidential personal health information and financial information into computerized systems with a high accuracy rate. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service. Patient service representatives are also known as patient advocates, patient access specialists, and service coordinators. These occupations require knowledge of computers, medical terminology, and electronic health records, as well as excellent communication and customer service skills.
The Patient Services Representative curriculum prepares individuals for employment as medical administrative personnel in the medical office, medical billing and coding, dental office, patient services, and medical documents.
For more information, contact Wanda Tenpenny, Instructional Coordinator, at 252-493-7509 or email@example.com.
Outpatient Surgical Facilities
Health Care Facilities
Jobs include: Patient Access Representative, Patient Representative, Patient Service Representative, Patient Advocate, Patient Access Specialist, Patient Service Coordinator, Patient Scheduling Coordinator, Unit Secretary
Medical Terminology I & II
Text Entry and Formatting
Office Applications I
Advanced Applications II
Medical Legal Issues
Medical Insurance & Billing
Medical Office Simulation
Electronic Health Records
Healthcare Customer Relations
Medical Office Administration Capstone
Students will develop a proficiency in the knowledge of computers, medical terminology, and electronic health records. Students will learn to enter and verify confidential personal health information and financial information into computerized systems with a high rate of accuracy. They will learn how to apply federal privacy laws and HIPAA regulations to healthcare situations. Students will demonstrate proficiency in answering telephones, registering patients, scheduling appointments, and collecting payments. In addition to the skills listed above, students will learn the importance and skills necessary to provide excellent communication and customer service.
Patient service representatives work in healthcare facilities and serve as the first point of contact for patients entering the facility.