Medical Office Administration

Career Pathway Download - Medical Office Administration

Medical Administration: A Unique Opportunity

Are you intrigued by the medical field, but also enjoy business and technology?

Medical office administration allows you to combine problem-solving and management skills with communication and leadership skills.

Pitt Community College Medical Office Administration (MOA) programs prepare you for roles such as a medical administrative assistant serving as the critical link between patients and their healthcare encounter.

We offer two tracks of Medical Office Administration general degree:

If you’ve ever thought about working in a healthcare setting as a business professional, PCC’s medical office administration degree may be right for you.

What does a medical administrative assistant do? 

The healthcare field is ever-growing. As a medical administrative assistant, you are the first point of contact in the healthcare facility. You’ll handle a wide range of tasks, including: 

  • Scheduling appointments and arranging lab tests 
  • Assigning accurate ICD-10-CM codes for diagnoses 
  • Assigning accurate CPT/HCPCS codes to procedures 
  • Accurately completing the CMS-1500 claim for reimbursement 
  • Updating patient information in practice management software 
  • Troubleshooting medical insurance billing and coding questions 
  • Researching claims denials and filing appeals when necessary 

The short answer to “what does a medical administrative assistant do?” is everything necessary to keep the office running smoothly and ensure timely insurance billing and reimbursement. 

Why Choose Pitt Community College to Earn Your MOA Degree? 

Three additional pathways — Choose from Medical Billing and Coding, Patient Services Representative, or Medical Auditor.
Flexible schedule — Attend classes full-time, part-time, online, on campus, or hybrid.
Length of program — The average time to complete your MOA degree is two years.
Exceptional faculty — All faculty members, including adjunct staff, are credentialed with the Registered Health Information Administration (RHIA). In addition, some are Certified Professional Coders (CPCs) and Certified Professional Medical Auditors (CPMAs). These are highly recognized credentials, which ensure students are learning the most up-to-date information in the medical office.
Small class sizes — All courses of the medical administration program are limited to 25 students, ensuring you receive individualized attention.
Benefit of location — PCC is located in a medical school district and is adjacent to several specialty care providers.
Experiential learning — You’ll have the opportunity to gain valuable experience in the role of medical administrative assistant and apply what you’ve learned about medical billing and coding.
Networking — Working in area medical facilities not only gives you real-world experience, it also connects you to challenging and rewarding jobs in healthcare.

Career Opportunities for Medical Administration Graduates

With the healthcare field expanding, there is a constant need for medical office personnel and medical billing and coding specialists. A career in medical office administration provides stable work and financial benefits. 

More importantly, as a medical administrative assistant, you are instrumental in reducing patients’ anxiety and billing confusion. 

According to the U.S. Bureau of Labor Statistics, medical administrative assistant roles and other healthcare management jobs are expected to grow 28 percent through 2031 — a rate much faster than the average. ZipRecruiter.com reports that the average annual salary for a medical administrative assistant in North Carolina is $32,770. 

Medical office professionals work in physicians’ offices, medical clinics, long-term care facilities, and hospitals, as well as educational settings. In recent years, there has been an increase in work-from-home opportunities, especially for skilled graduates of medical billing and coding programs.

Now That You Can Answer “What Does a Medical Administrative Assistant Do?”, Get Started on Your MOA Degree

•  Medical Terminology l and ll
•  Keyboarding
•  Text Entry and Formatting
•  Word Processing
•  Office Applications I
•  Medical Legal Issues
•  Text Editing Applications
•  Diagnostic Coding
•  Procedure Coding
•  CPC Certification
•  Professional Development
•  Medical Insurance and Billing
•  Medical Office Simulation
•  Medical Auditing
•  Long-Term Care Coding
•  Advanced Coding Methodologies
•  Electronic Health Records
•  Healthcare Customer Relations

  • Problem-solving abilities to assign ICD-10-CM codes to diagnoses and CPT codes to procedures in outpatient facilities
  • Proficiency in compiling data for CMS-1500 claim form completion
  • Proficiency in using electronic information software and management system resources to accurately schedule, bill, update, and maintain patient health records
  • Understanding of and knowledge of how to properly apply federal privacy laws and HIPAA regulations to ensure patient security

Medical Offices
Dental Offices
Insurance Companies
Medical Supply Companies
Health Care Facilities

Jobs include: Medical Administrative Assistant, Medical Auditor, Health Information Specialist, Patient Accounts Specialist, Billing Specialist, Patient Access Representative, Appointment Scheduler, Insurance/Claims Specialist