Institutional Assessment

The PCC Mission Statement and Goals establish the overall direction for the College. Institutional assessment is using data to measure the extent to which the college accomplishes its mission and goals.

Program Learning Outcomes and Operational Outcomes

Each year Pitt Community College’s (PCC’s) Planning and Research staff work with college Vice Presidents, academic deans, chairs, and administrative and student services leaders to establish program learning outcomes (PLOs) and operational outcomes (OPOs). The College organizes its educational programs into the following five academic divisions:

  1. Arts and Sciences
  2. Business
  3. Construction and Industrial Technology
  4. Health Sciences
  5. Public Service / Fine Arts

The college organizes its student services and administrative service areas into the following seven areas:

  1. Curriculum and Instruction
  2. Human Resources/Information Technology/Safety
  3. Finance and Facilities
  4. Institutional Advancement
  5. Strategic Initiatives
  6. Student Development Services
  7. Planning and Research

PCC employs Program Learning Outcomes (PLOs) as those competencies that students who complete a specific program of study should have mastered within the program courses. PLOs are established by faculty, with input from advisory committees and external certification and licensing agencies. PLOs are assessed in identified courses, and the assessments are used to evaluate student progress, student learning, and curriculum and instructional methodology.

Operational Outcomes are established by faculty and staff. OPOs document how effectively the operational aspects of a department or program are functioning. These measures focus on areas such as satisfaction and engagement indices, enrollment, retention, compliance findings, or budgets, to name a few.

Taken together, the college PLOs and OPOs form annual assessment reports that are used for institutional accreditation and accountability. In November each year the PLOs and OPOs are entered into the college Online Planning System along with a corresponding assessment method and benchmark. These are evaluated, and results, conclusions, and strategies for improvement are developed throughout the year. Annually, PLOs & OPOs are modified or removed to focus on current and meaningful assessment of student progress and success.

The process is ongoing across all college academic program departments, student services, and administrative areas. The online accountability system assists with managing, monitoring, and reporting PLOs and OPOs.

Process and Activities