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Student Grievance Procedure

The Student Grievance Procedure provides a system to handle student complaints against faculty or staff (support and administrative) concerning allegations of discrimination, sexual harassment, unfair grading and other alleged violations of student rights.  The following form is completed by the student and submitted to the Office of the Vice President, Student Development Services, after Step 1 and Step 2 of the Student Grievance Procedure have been met by the student:

The Student Grievance Procedure/Due Process in accordance with the Written Student Complaints Policy outlined below is in the Pitt Community College General Catalog under Student Development Services, subheading Disciplinary Action.


Written Student Complaints Policy

Students are encouraged to resolve issues at an informal level by discussing the concern with the other party identified as causing or contributing to the complaint. If the issue/complaint is not resolve at the informal level – no later than 10 business days after the alleged incident – a written statement of the complaint should be filed with the Office of the Vice President for Student Development Services. The student may obtain a “STUDENT FORMAL COMPLAINT FORM” via the PCC home page @ www.pittcc.edu/experience-pcc/student-services/student-grievance-procedure.html. If the Student Grievance Procedure/Due Process is followed as indicated below, the Office of the Vice President for Student Development Services will respond in writing to written student complaints within 10 business day

Student Grievance Procedure/Due Process

Purpose

The purpose of the student grievance procedure is to provide a system to channel student complaints against faculty or staff (support and administrative) concerning the following:

A. Alleged discrimination on the basis of age, sex, race, disability or other conditions, preferences or behavior, excluding sexual harassment complaints.

B. Sexual harassment complaints should be directed to the Office of the Vice President of Student Development Services. The student sexual harassment grievance procedure is covered in the PCC Employee Manual. Copies of the procedure may be obtained from the Office of the Vice President, Student Development Services.

C. Academic matters, excluding individual grades except where the conditions in item “A” above apply.

Procedure

Step 1. The student must go to the instructor or staff member where the alleged problem originated. An attempt will be made to resolve the matter equitably and informally at this level. The conference must take place within ten (10) working days of the incident which generated the complaint.

Step 2. If the complaint is not resolved at the informal conference with the instructor or staff member, the student should meet with the faculty or staff member’s direct supervisor within ten (10) working days after satisfying Step 1. As part of the effort to resolve the issue, the supervisor will consult with the accused and chief administrative officer of the division or component concerned.

Step 3. If the complaint is not resolved at the informal conference with the direct supervisor, the student may file a written grievance. The grievance forms may be obtained from the Office of the Vice President, Student Development Services. The completed grievance form must be presented to the office of the Vice President, Student Development Services within ten (10) working days after satisfying Step 2. The Office of the Vice President, Student Development Services will refer the grievance form to the chief administrative officer of the division. The Vice President, Student Development Services shall respond in writing to the student within ten (10) working days after consulting with the chief administrative officer.