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Distance Education Frequently Asked Questions

Table of Contents:

What things must I know before taking an Internet course?

I've determined that I have the skills and equipment necessary to take an Internet class - now how do I register?

I'm registered for an Internet course, now what do I do?

What is MyPittCC, Single Sign On and what does this have to do with my online course?

What is my username?

What is my password?

What should I do if my user name and/or password does not work?

What software might I need in order to complete a distance learning course at PCC?

Where can I find a manual on Moodle for students?


What things must I know before taking an Internet course?

Before you sign up for an Internet course it is important that you:

Are familiar with general computer terms and use.
For example, if you don't know what it means to reboot your computer you should take an introductory computer class onsite before signing up for an Internet course.

Are comfortable surfing the web and using search engines.
Remember that this entire course will be taught over the Internet. Your instructor will assume (rightly so) that you know how to use the Internet when you sign up for this class. You will probably be asked to do research on the Web in addition to accessing the course site.

Have access to a reliable computer.
The actual specs your computer will need depend on the course you are taking and your patience. For example - some courses will require that you install additional software to complete the course.  Obviously, your computer will have to be capable of running that software.  An ideal range for the typical user is a computer that is less than 3 or 4 years old.  Be sure your computer has the latest versions of whatever browser you are using; e.g., Internet Explorer, Firefox, Chrome, Safari.

Have access to a reliable Internet connection.
Although we do have some students who complete Internet courses using the computer labs or LRC computers we highly recommend that Internet students have their own computer with high-speed broadband access at home.

Know how to send and receive email through MyPittCC. 
For information on MyPittCC refer to:

Getting Started with MyPittCC

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I've determined that I have the skills and equipment necessary to take an Internet class - now how do I register?

Registration for an Internet class works exactly the same as any other course on campus. If you are not a current PCC student you will need to complete a PCC application. If you need more information on applying go to the Applications Page on our web site.

If you are already a current PCC student your advisor will help you decide if the class is right for you. You can register for an Internet class at the same time you register for your other classes by using WebAdvisor inside of MyPittCC or walk-in registration. Internet classes are indicated on the printed schedule by the Instructor's email address directly below the course. You can also find a list of Internet courses on PCC's web site under the 'Course Schedule' link under 'Academics'.

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I'm registered for an Internet course, now what do I do?

When you register for an Internet course your first step should be to email your instructor. Send your email from your MyPittCC email address and advise your instructor of the course name, number and section you are registered for. Include your full name and your contact information as well.

Ask your instructor any important questions you may have regarding the course; how often do we meet online and when, what are your expectations, are there any particular pieces of software I need to use for this course, etc... It may be several days before you receive a response and if you didn't have any questions you may not receive a response at all. You also need to send a similar email on the first day of class or as soon as possible after the first day.

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What is MyPittCC, Single Sign On and what does this have to do with my online course? 

You will need to access myPittCC in order to check your email, access Moodle, and access the PCC Services tab, which is where you register for classes, check your financial aid status, access your official grades, etc.  A link to myPittCC appears at the top of every PCC webpage. 

One of the advantages of this portal is that you have a single login and password that will give you access to email, Moodle and other online resources used by Pitt Community College.

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What is my username?

Your User ID will change to the following format First initial, Middle initial, Last name, Last three (3) digits of your Student ID Number. Your Student ID number is the seven (7) digit number located on your schedule or Student ID Card. 

Example: John Michael Doe 0098765 would have a userid of jmdoe765.

Always be sure to use lowercase letters.

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What is my password?

Your initial password will be your initials + your seven (7) digit Student ID Number, located on your schedule or Student ID Card.

Example: John Michael Doe, whose Student ID Number is 0098765 would have a password of jmd0098765.

Always be sure to use lowercase letters.

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What should I do if my user name and/or password does not work?

Just below your login there is a Reset Password block in MyPittCC.  This block will allow you to change your password or if you don’t remember your password it can be reset. 

If this doesn't work please contact the help desk.

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What software might I need in order to complete a distance learning course at PCC?

This page has links to some basic software that will be helpful in completing your online courses.

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Where can I find a Moodle Manual for students?

You can find it right here!

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