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Student Success Center: Advising Options

Instant Message (IM) Advising

Students can ask a Student Success Center advisor general, quick, and non-personal questions through Instant Message (IM) Advising.

Summer 2014 IM Hours 

IM Advising is not available during the summer, but students can contact the SSC via email (ssc@my.pittcc.edu) or visit us in person during our operating hours for assistance. 

How to Use IM Chat

Step 1 - You can start chatting with a SSC advisor by accessing your myPittCC account and opening your mail by clicking on "Check Mail" once you have successfully logged into your account. 

Step 2 - If you have corresponded with a SSC advisor in the past, (via email/IM chat), the Student Success Center should show up in your chat contact list.  Click on the Student Success Center under that list and a new chat window will open within the Google Talk Gadget.  Type your message into the chat window and press Enter.  Note:  You will only see the SSC available in your chat list if it is during the hours posted above. 

Step 3 - (If Necessary) If you don't see the SSC in your chat contact list, type Student Success Center into the search people field.  Your contact list will filter down to match the text as you enter it - once the desired contact appears, click the SSC to open a chat window.  Type your message into the chat window and press Enter.

A SSC advisor will be available during the hours listed above.  When the SSC advisor is available, you should see a green circle beside the SSC's name in your chat list and a message saying an advisor is available to chat. 

We can answer these types of questions via IM:

•    When can I start enrolling for the next semester?
•    Where do I take my placement test at PCC?
•    How do I register for classes online?
•    How do I officially withdraw from a course?

We CANNOT answer these types of questions via IM:

•    What English class did I place into?
•    Do my credits from another school transfer to PCC?
•    I'm having difficulties with my history teacher, what should I do?
•    What do I need to take each semester in order to graduate?
•    I think I am interested in Sociology, what can I do with a major in that field?

IM advising is not intended to replace in-person advising. We believe quality academic advising is critical to reaching your educational goals.